Refund Policy

30-day money-back guarantee

Scrubs.Health is operated by MyCityCopilot. We offer a 30-day money-back guarantee on lifetime access. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles refunds and billing support. To request a refund:

• visit paddle.net and look up your order using the email address you purchased with, or
• email us at support@scrubs.health and we will arrange it with Paddle on your behalf.

Processing

Approved refunds are returned to the original payment method. Paddle typically processes refunds within a few business days; your bank or card issuer may take additional time to post the credit. Once a refund is issued, lifetime access ends, though you may export your hour log as CSV or PDF before requesting the refund.

Requests after 30 days

You can still contact us after 30 days — we review late requests case by case, and refunds required by applicable consumer law are always honored. Paddle's Refund Policy also applies to every order.